Worst customer service! They have no idea what is going on and they never answered any of my questions. I'm sure there will be more issues cancelling too. as I need to contact them AGAIN to cancel. And of course they charged me $37 more than my first original purchase. The 5th representative I spoke too said the only option was to re-order my items, but how long will that take if my original order is over 2 weeks late and how does re-ordering help? So I ended up re-ordering it as I felt I had no other options. Then suddenly they got disconnected and I was talking to someone else. Yes I'm very well aware of that!!! That's why I'm here it's over 2 WEEKS. I told the representative it's been over 2 weeks, and they kept repeating about how it takes 3 to 6 days to ship. What is $4 going to do for me? All I wanted was my package to be shipped right away and a tracking number. One person offered me $4 off as compensation. Now it's been over 2 weeks and still no tracking number. I was patient, I told them I'll give them another week. No one knows why my items haven't been shipped, but won't take the time to fix the problem. I contacted customer service a 3rd time for a tracking number. Then I had to contact a 2nd representative to fix it but they didn't understand what's going on. The first representative I contacted because their website never added my gift wrapping. They can't even fix the simplest problem I ordered a package for my parents for Christmas. Instead, they kept going in circles with their vague answers to avoid actually helping me. More than 50% of all Bed Bath & Beyond customers shop both in-store and digitally, according to the release.Worst customer service! They have no idea what is going on and they never answered any of my questions. There were more than 500,000 downloads of the Bed Bath & Beyond mobile app in the quarter, bringing the total amount of app downloads across all banners to more than more than three million over the past year.Īpproximately 31% of digital sales in the quarter were fulfilled by stores through initiatives such as same day delivery, BOPIS or curbside, or orders shipped from stores to customers. Whether that means placing a last-minute same day delivery order to better entertain this summer or picking up an online order on the way to work, we are finding new innovative ways to meet the evolving needs of today's digital customers."Īs reported in its recent Q1 2021 results, digital sales in the quarter were 38% of net sales. "The country is getting 'back to normal' and we want to give consumers expanded flexibility on how to get online orders within hours. "We are excited to further reinvent digital services like same day delivery and buy-online-pickup-curbside or in-store to get orders in the hands of our customers even sooner," Rafeh Masood, EVP and chief digital officer of Bed Bath & Beyond, said in the release. partnership with crowdsourced delivery platform Roadie. In addition, all BOPIS and curbside orders placed during store operating hours will be ready in one hour from order placement, which cuts one hour off the prior "ready for pickup" window that had been in place.īed Bath & Beyond has also nearly doubled the number of zip codes eligible for same day delivery, due to a U.S. The capability reflects the retailer's continued strategy to be a digital-first, omni-always retailer, according to a press release. Bed Bath & Beyond and buybyBaby customers can now pick up purchases curbside at any of the retailer's stores before the store is open for the day and as early at 8 a.m.
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